FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Orders & Shipping
How long does shipping take?
Shipping times vary based on location and shipping method. Standard shipping typically takes 3-5 business days, while express options are available at checkout.
Do you ship internationally?
Yes! We offer worldwide shipping. Shipping rates and delivery times vary depending on your location.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to keep an eye on your delivery.
Returns & Exchanges
What is your return policy?
At Conrad Custom Creations, every item is made to order, and many pieces are personalized just for YOU. Because of this, we do not offer refunds, exchanges, or cancellations unless there has been an error on our part. If we make a mistake, please reach out, and we will gladly correct or replace your order.
Can I exchange an item?
We do not offer refunds, exchanges, or cancellations unless there has been an error on our part. If we make a mistake, please reach out, and we will gladly correct or replace your order.
What if my order arrives damaged?
We’re so sorry! If your order arrives damaged, please send us a photo at theconradcustomcreations@gmail.com within 24 hours and we will help you out!
Other Questions
How can I contact you?
We’d love to hear from you! Email us at theconradcustomcreations@gmail.com or fill out our contact form.
Do you offer wholesale?
Yes! If you’re interested in wholesale orders, please reach out to us for pricing and details.
Where can I follow you on social media?
Stay connected with us on Instagram/Facebook/TikTok for new arrivals, sales, and behind-the-scenes content!